Open Position

JD-A01 - IT Specialist

Hybrid Role – approximately 40% office work; approximately 60% remote work  

Position Purpose – Client/Outside Interface: Responsible for maintaining the computer and network systems of the organization.

Position Purpose – Internal Interface: Responsible for troubleshooting and diagnosing computer hardware and software issues, setting up computer networks, and assisting employees and customers with IT-related problems. Responsible for security of the IT system and updating malware protection devices to prevent viruses or computer hacking.

  • Server and System Administration:
    • Install, configure, and manage both physical and virtual servers.
    • Ensure server performance, availability, and scalability through routine maintenance tasks, updates, patches, and backups.
    • Administrate operating systems such as Windows, Linux, and macOS.
    • Monitor system health, resource utilization, and performance.
    • Implement and enforce security policies on systems and protect from cyber security threats.
  • Software Management:
    • Install, configure, and maintain software applications used by the organization.
    • Manage software licenses and ensure compliance with agreements.
  • Network Management:
    • Monitor network performance and troubleshoot connectivity issues.
    • Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and VPNs.
    • Administrate the organization's network infrastructure.
  • Documentation and Reporting:
    • Maintain accurate and up-to-date documentation of IT systems, configurations, and processes.
    • Generate reports on IT performance, incidents, and trends for management.
  • Other:
    • Administrate new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently.
    • Ensure all company computers are backed up so there is no loss of data at any time.
    • Perform regular maintenance for our computer systems, computers, printers, network systems, and any other technical equipment.
    • Maintain and manage company laptop inventory.
    • Work with external vendors and service providers to manage IT-related contracts, services, and support. Compliance and Regulatory Responsibilities Ensure IT systems and practices adhere to relevant industry regulations and compliance standards.


  • Ticket closure rate ensures timely closure of IT support tickets within agreed SLAs.
  • Customer satisfaction (CSAT) score, prioritize employee satisfaction with IT support services.
  • First contact resolution rate aims for efficient issue resolution on initial contact.
  • Asset management accuracy maintains precise records of company IT assets.
  • Security incident response time Respond promptly to security incidents to mitigate risks.
  • Maximum uptime of critical systems and networks.
  • Proactive problem identification and address IT issues before they escalate.
  • Average resolution time swiftly resolves technical issues to ensure minimal disruption.


  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • Proven experience in IT systems and network administration.
  • Certifications in relevant technologies (e.g., Microsoft, Cisco, VMware, Linux ) are a plus.
  • Strong problem-solving and communication skills.

  • Technical Requirements
    • Experience with Microsoft 365 administration with Azure AD
    • Azure Cloud Subscription Administration
    • Windows / Linux server installation Administration and troubleshooting
    • VMware ESXi host Administration
    • Internal and Azure Network Management
    • Cisco Meraki Routing switching Administration
    • Office 365 Products, ESXi and internal software licensing and renewal
    • Windows and MAC operating system administration and end-user support
    • Administrating Oracle Database


  • Previous experience in closely held entrepreneurial business is a plus.
  • Personal qualities of integrity, credibility, and unwavering commitment to the Company’s mission; a proactive, hands-on strategic thinker who will do whatever it takes to get the job done.
  • Timely response with urgency level of the issue
  • Able to write and speak, succinctly, and accurately.
  • Cooperative and willing to assist others in a positive, fast-paced work environment.


Position Descriptions assist the Company to administer the hiring process fairly, to select qualified employees and to achieve an effective appraisal system with related promotion, transfer, layoff, and termination decisions. They also are an integral part of an effective compensation system. Position Descriptions are updated from time to time and include the essential functions and basic duties for the position. The roles and responsibilities delineated in this Position Description are not all-inclusive. Additional roles and responsibilities may be assigned by supervisors or management as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Position Descriptions are not intended as and do not create employment contracts. The Company maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law


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