Customer Success / Wellness Pet Company

Wellness Pet's Digital Evolution: Embracing Change for Growth and Efficiency

headshots (26)Bri Dascher
November 5, 2024
Introduction

For nearly a century, Wellness Pet Company has been a trusted name in pet nutrition, growing from a small operation into a global business with over 500 employees. But as the company expanded, its legacy ERP system struggled to keep pace.

With increasing operational complexity, disconnected systems, and manual processes slowing productivity, Wellness Pet needed a modern foundation to support continued growth and innovation.
Challenge

Outgrowing legacy systems in a fast moving business.

As Wellness Pet scaled, its aging ERP environment created significant operational strain. Disconnected systems, manual workarounds, and increasing data complexity made it difficult to maintain efficiency and support growth.
 
Outdated ERP Infrastructure

Legacy systems limited functionality and slowed innovation

 
Manual & Fragmented Processes

Heavy reliance on spreadsheets reduced productivity

 
Operational Silos

Acquisitions introduced disconnected systems and workflows

 
Limited Scalability

Infrastructure couldn’t support long-term expansion goals

Turning Point

Building a modern ERP foundation.

Recognizing the need for change, Wellness Pet made the strategic decision to modernize its ERP system—not just to fix current issues, but to create a scalable platform for the future.

By upgrading to IFS Apps 10, the company began transforming its operations, focusing on integration, automation, and improved visibility across the organization.
Execution

Strategic, structured, and focused on scale.

A phased approach ensured the transformation stayed aligned with business goals while minimizing disruption.

01 – Assessment & Planning

Defined ERP roadmap and aligned system capabilities with business needs

 
02 – Implementation & Optimization

Upgraded to IFS Apps 10 and streamlined manual processes

 

03 – Integration & Scaling

Unified systems across business units and supported ongoing growth
Outcome

Efficient, scalable, and ready for growth.

With a modern ERP platform in place, Wellness Pet significantly improved operational efficiency and reduced risk, positioning the business for long-term success.

Results:

Modern ERP Platform Implemented
IFS Apps 10 provides a scalable, future-ready foundation

Improved Efficiency Across Teams
Reduced manual work and increased productivity

Reduced Operational Risk
Enhanced system reliability and data integrity

Unified Business Operations
Integrated systems improved collaboration and visibility

“With our new ERP in place, we’re seeing our teams work with more agility, focusing on insights and actions that add value instead of getting bogged down by routine data entry.”

— Eric Huber, CIO, Wellness Pet