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In an ever-evolving industry like sustainable energy, companies are constantly on the lookout for ways to optimize their operations. Energy Systems Group (ESG), a leading player in this sector, found themselves facing the typical challenges any tech-heavy company encounters—streamlining complex systems and processes. Here’s how ESG managed to turn these challenges into opportunities, leaning on their partnership with Astra Canyon Group to manage their IFS processes.
Starting with the Right Foundation
"Energy Systems Group has been working with Astra Canyon Group since 2019," says Linda Marsh, Business Operations Solution Manager at Energy Systems Group. For ESG, a critical factor was the capability to adapt their IFS system to their specific needs. It was essential to find a partner equipped to set up their tools to seamlessly integrate into their pre-existing workflows, while also setting them up for success in the future. "We currently use ACG to support a lot of our reports as well as our technical interfaces and a lot of other things we can’t manage in-house."
Unlocking Efficiency in IFS Systems
Efficiency is a watchword at ESG, especially when it comes to their IFS systems. "We can make the IFS system much more efficient and effective time- and process-wise," Linda continued. A key factor is the sense of flexibility and adaptability that the IFS system offers in tandem with Astra Canyon’s services experience––enabling the company to refine their operations continually. "I can go to them and ask for a better way, and every time, they're there with a better way."
Customization over Canned Solutions
One area where ESG's experience with IFS and Astra Canyon shines is in the realm of customized reporting. The company isn't just looking for off-the-shelf solutions; they want insights tailored to their unique operational needs. "They’ve been able to pull our information together in the way that ESG needs it pulled together, not just canned reports out of the box," says Linda. It’s a focus that has enabled ESG to save time and resources significantly.
Building Trust in Technology
Trust is an intangible but crucial asset when it comes to software implementation. For ESG, this trust starts with the reliability of the IFS system, but is truly realized through the customer service experience implementing through Astra Canyon. "The biggest benefit is the trust that we have, and their customer service," says Linda. "They work with you as part of your true team. They have everything to back that customer service up, from technology, to software, to training."
For Energy Systems Group, the journey on the IFS software platformhas been about much more than mere functionality. It has been a pathway to greater efficiency, customization, and above all, trust in technology. By focusing on these critical aspects, ESG has successfully navigated the complex landscapes of both the sustainable energy sector and intricate software ecosystems. Their experience serves as a powerful testament to what companies can achieve when they align their software strategies with their broader operational objectives.
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